My product arrived with cosmetic damage (scratch, bent component), What should I do?Updated 4 hours ago
We take great care in packaging your order to ensure it arrives in perfect condition. We also partner exclusively with freight-sensitive companies that share our commitment to treating your parcel with the utmost care and respect.
However, we understand that sometimes, despite our best efforts, items may still become damaged during transit. In such cases, we are here to help and will do everything we can to resolve the issue promptly.
If your order is delivered damaged dented or scratched, please follow these steps:
- Take a clear photo of the damaged item and its packaging.
- Email our team at [email protected] with a brief description of the issue, along with photos.
We will assess the situation and work with you to rectify the issue as quickly as possible, whether that involves a replacement, refund, or another suitable solution. Please inspect your delivery at the time of arrival and note any visible damage on the carrier's delivery paperwork.