Shipping, Tracking & Damaged Goods
How do I track my order?
Once you have placed your order, you will receive an initial email confirmation. Shortly thereafter (when your order is shipped), you will receive a further email which contains your individual freight tracking number. Please allow 24hr for correct
What locations do you ship to?
Customers Note: For our large Pro Series 54" / 60 " / 72" Toolboxes, when being delivered, a forklift will be required at the delivery point to unload the delivery truck (This does not apply to the Maxim/Seville 72" heavy duty roll cabinet). Orders t
How much does shipping cost?
Shipping and delivery will be automatically calculated based on your order size and your location. This is calculated at the product page under the title 'calculate shipping & delivery' once a state and post code is entered. Any issues please call us
Is Click & Collect / pickup available?
With our convenient Click & Collect option, you can order online and can collect your order from our Sydney showroom at Chipping Norton at a time that suits you. Please note that click and collect option is only available at our Sydney warehouse & sh
How long will my order take to arrive?
Orders are generally shipped the same or next business day, depending on the delivery location. Standard delivery times:. The delivery time can vary, especially in rural or remote areas, so please use the above as a guide only. Following promotions a
My product arrived with cosmetic damage (scratch, bent component), What should I do?
We take great care in packaging your order to ensure it arrives in perfect condition. We also partner exclusively with freight-sensitive companies that share our commitment to treating your parcel with the utmost care and respect. However, we underst
The product looks slightly different from the website photo, Is this normal?
Minor variations in colour and finish can occur between production batches. Product photos are representative but may appear slightly different due to screen settings and lighting. If you believe your product has a defect rather than a minor variatio
How are large items like roll cabinets shipped?
Large items are shipped via specialist freight carriers experienced with heavy goods. Products are palletised and wrapped for protection. Metro deliveries are typically kerbside, the driver will deliver to the front of your property. Tail-lift delive
Do you ship to Western Australia / Regional areas?
Yes, we ship Australia-wide, online our shipping is calculated at check out and can vary on your location and what you are purchasing. Metro areas typically receive delivery within 3 - 10 business days, regional and remote areas may take longer as it
Do you hold stock in Melbourne or other states?
Our main warehouse and dispatch centre is based in Chipping Norton, Sydney. We also have a showroom in Campbellfield, Melbourne where you can view selected products on display. Please note, items are not available for in-store purchase and not all pr
Do large deliveries require a forklift?
For large Toolboxes such as the 54”, 60”, 72”, a forklift is needed at your delivery address for unloading. If you don’t have one, let us know and a tailgate lift services may be available, or we can arrange for you to collect your order from a nearb