What do I do if I receive the wrong item in my order?Updated a month ago

We apologise for the mix-up with your order. Receiving the wrong item can be frustrating and we understand that, and we’re here to make things right.

Please report the issue to our team via email so we can assist you further. When reaching out, kindly include:

• A clear photo of the item you received.
• The name of the item that is missing from your order.

Also, please check the package for any notes or packing slips indicating that the missing item may have been shipped separately.

While we’ll do our absolute best to resolve the issue promptly, we kindly ask for your understanding if the exact item cannot be replaced due to stock availability. Rest assured, we’ll work closely with you to find the best solution possible.

Thank you for your patience and understanding—we’re here to help!