What do I do if I receive the wrong item in my order?Updated 8 days ago

If you’ve received the wrong item, we apologise for the mix-up. It doesn’t happen often, but mistakes can happen and we’ll get it sorted for you.

Please report the issue to our team via email [email protected] or phone (02) 4721 7970. When reaching out, kindly include:

• A clear photo of the item you received, if you are reaching out via email.
• The name of the item that is missing from your order.

Also, please check the package for any notes or packing slips indicating that the missing item may have been shipped separately.

While we’ll do our absolute best to resolve the issue promptly, we kindly ask for your understanding if the exact item cannot be replaced due to stock availability. Rest assured, we’ll work closely with you to find the best solution possible.