Ordering, Pricing & Sales
Can I place an order via Facebook Messenger or Instagram?
We cannot process orders directly through social media. To place an order, visit justprotools.com.au and and checkout via our website, or email [email protected] with your requirements. Our team can prepare a quote and send you a direct payme
How do I get a quote or check pricing?
All product pricing is listed on our website at justprotools.com.au. For bulk orders, trade pricing, apprentice kit enquiries, or custom configurations contact us at:. 📧 [email protected]. 📞 (02) 4721 7970. We are open Monday to Friday, 8:0
Can I visit the showroom before purchasing?
Yes, we welcome walk-ins and appointments at both showrooms. You can see, touch, and test all our products in person. You can also book an online live product walkthrough via our website if you cannot visit in person. SYD Showroom & Warehouse. 📍 Uni
Do you offer trade or apprentice pricing?
Yes, we offer apprentice kits designed specifically to get you started and trade pricing is available. Visit Maxim Apprentice Kits for apprentice options, or email [email protected] for all other trade enquiries.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Afterpay, Zip Pay, and bank transfer. All transactions on our website are secured with SSL encryption. If you experience any issues during checkout or would prefer to place your order over the phone, please contact
How do I cancel my order?
If you wish to cancel your order please contact our customer service team at as soon as possible at, [email protected] or (02) 4721 7970. Please include your order number and the reason for cancellation in your message. Orders can only be can
What do I do if I receive the wrong item in my order?
If you’ve received the wrong item, we apologise for the mix-up. It doesn’t happen often, but mistakes can happen and we’ll get it sorted for you. Please report the issue to our team via email so we can assist you further. When reaching out, kindly in
Can I edit or add anything to my order?
Once an order is placed, we may be able to make changes to the order, depending on the time frame of your order and emailing us. If you place an order and wish to add products to it please contact us as soon as possible. If you need to update your sh
Can I order Online?
Yes you can order online, our secure website is able to process your order, calculate freight costs and accept a number of payment methods. You can use our responsive website to order via your desktop, tablet or mobile phone. Simply navigate to a pro